SPD Solicits Automated 911 Response Feedback
From KOMO News
Beginning Jan 26, SPD will send fully automated follow-up text messages to many crime victims and 911 callers. It is SPD’s hope that people will respond to the survey questions so improvements to the City of Seattle’s emergency response can be made.
The Seattle Police Department (SPD) began a new process Thursday to follow up with 911 callers and crime victims in the city. The process involves sending fully automated text messages and emails seeking feedback and aims to “improve services to the community.”
The department said once the 911 emergency has passed, their system will send the automated follow-up messages to solicit feedback about the caller’s experience with the SPD.
The SPD and Community Safety and Communications Center (CSCC) said they hope the changes will “increase communication, provide enhanced customer service, and help improve future 911 interactions between the public and first responders.”
